Building great customer experiences / (Record no. 9027)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00606nam a22002057a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 160923b xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781403939494 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | UMI |
| Transcribing agency | UMI |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.12 |
| Item number | SHA |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Shaw, Colin |
| 245 ## - TITLE STATEMENT | |
| Title | Building great customer experiences / |
| Statement of responsibility, etc. | Colin Shaw and John Ivens. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | New York : |
| Name of publisher, distributor, etc. | Palgrave, |
| Date of publication, distribution, etc. | c2002 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xvi, 224 p. : |
| Dimensions | 24 cm. |
| Other physical details | Ill. ; |
| 440 ## - SERIES STATEMENT/ADDED ENTRY--TITLE | |
| Title | Beyond philosophy |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer relations. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer management. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer relations |
| Form subdivision | case studies. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Ivens, John |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | |
| Koha item type | Books-General |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Inventory number | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Item Still in Circulation | UMI Main Library | Gulu Centre Library | 09/23/2016 | 1 | 658.12 SHA | 2016-029 | 09/23/2016 | 09/23/2016 | Books-General | |||||
| Item Still in Circulation | UMI Main Library | Gulu Centre Library | 09/23/2016 | 1 | 658.12 SHA | 2016-030 | 09/23/2016 | 09/23/2016 | Books-General | |||||
| Item Still in Circulation | UMI Main Library | Mbale Centre Library | 09/23/2016 | 1 | 658.12 SHA | 2016-031 | 09/23/2016 | 09/23/2016 | Books-General | |||||
| Item Still in Circulation | UMI Main Library | Mbale Centre Library | 09/23/2016 | 1 | 658.12 SHA | 2016-032 | 09/23/2016 | 09/23/2016 | Books-General | |||||
| Item Still in Circulation | UMI Main Library | Mbarara Centre Library | 09/23/2016 | 1 | 658.12 SHA | 2016-033 | 09/23/2016 | 09/23/2016 | Books-General | |||||
| Item Still in Circulation | UMI Main Library | Mbarara Centre Library | 09/23/2016 | 1 | 658.12 SHA | 2016-034 | 09/23/2016 | 09/23/2016 | Books-General | |||||
| Item Still in Circulation | UMI Main Library | UMI Main Library | 09/23/2016 | 1 | 658.12 SHA | 2016-035 | 10/20/2022 | 09/23/2016 | Books-General | |||||
| Item Still in Circulation | UMI Main Library | UMI Main Library | 09/23/2016 | 1 | 658.12 SHA | 2016-036 | 09/23/2016 | 09/23/2016 | Books-General | |||||
| Item Still in Circulation | UMI Main Library | UMI Main Library | 09/23/2016 | 1 | 658.12 SHA | 2016-037 | 09/23/2016 | 09/23/2016 | Books-General | |||||
| Item Still in Circulation | UMI Main Library | UMI Main Library | 09/23/2016 | 1 | 658.12 SHA | 2016-038 | 09/23/2016 | 09/23/2016 | Books-General |