Building great customer experiences /
Shaw, Colin
Building great customer experiences / Colin Shaw and John Ivens. - New York : Palgrave, c2002 - xvi, 224 p. : Ill. ; 24 cm. - Beyond philosophy .
9781403939494
Customer relations.
Customer management.
Customer relations--case studies.
658.12 / SHA
Building great customer experiences / Colin Shaw and John Ivens. - New York : Palgrave, c2002 - xvi, 224 p. : Ill. ; 24 cm. - Beyond philosophy .
9781403939494
Customer relations.
Customer management.
Customer relations--case studies.
658.12 / SHA