Best practices : (Record no. 2263)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00953cam a2200277 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 2127282 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20180426112101.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 971031s1998 nyu 001 0 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0684834537 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | UMI |
| Transcribing agency | UMI |
| Modifying agency | UMI |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Edition number | 21 |
| Item number | HIE |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Hiebeler, Robert. |
| 9 (RLIN) | 1584 |
| 245 10 - TITLE STATEMENT | |
| Title | Best practices : |
| Remainder of title | Building your business with customer-focused solutions / |
| Statement of responsibility, etc. | Robert Hiebeler, Thomas B. Kelly and Charles Ketteman . |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | New York, NY : |
| Name of publisher, distributor, etc. | Simon & Schuster, |
| Date of publication, distribution, etc. | c1998. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 240 p. ; |
| Dimensions | 25 cm. |
| 500 ## - GENERAL NOTE | |
| General note | "Arthur Andersen." |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer services |
| General subdivision | Management |
| -- | Case studies. |
| 9 (RLIN) | 1585 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer services |
| General subdivision | Quality control |
| -- | Case studies. |
| 9 (RLIN) | 1586 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Industrial management |
| General subdivision | Case studies. |
| 9 (RLIN) | 1587 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Kelly, Thomas B. |
| 9 (RLIN) | 1588 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Ketteman, Charles. |
| 9 (RLIN) | 1589 |
| 710 2# - ADDED ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | Arthur Andersen & Co. |
| 9 (RLIN) | 1590 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | |
| Koha item type | Books-General |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Item Still in Circulation | Seen During Stock-taking | UMI Main Library | Mbarara Centre Library | 07/28/2011 | 658.812HIE | 2011-1081 | 07/28/2011 | 07/28/2011 | Books-General |