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Best practices :

Hiebeler, Robert.

Best practices : Building your business with customer-focused solutions / Robert Hiebeler, Thomas B. Kelly and Charles Ketteman . - New York, NY : Simon & Schuster, c1998. - 240 p. ; 25 cm.

"Arthur Andersen."

Includes index.

ISBN: 0684834537

Subjects--Topical Terms:
Customer services--Management--Case studies.
Customer services--Quality control--Case studies.
Industrial management--Case studies.

Dewey Class. No.: 658.812 / HIE

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