000			00644nam a2200217Ia 4500
003			OSt
005			20181025100555.0
008			110411s9999 xx 000 0 und d
020			_a0750639520
040			_aUMI _cUMI
082			_a658.5 _bOAK _222
100			_aOakland, John S. _95359
245			_aTotal quality management : _bText with cases / _cJohn S. Oakland.
250			_a2nd ed.
260			_aOxford : _bButterworth-Heinemann, _cc2000.
300			_axii, 380 p. : _bill. ; _c23 cm.
504			_aIncludes bibliographic references and index
650			_aQuality management _95360
650			_aTotal quality management
942			_2ddc _cBK
999			_c920 _d920