000			00437nam a22001577a 4500
005			20181003114058.0
008			170109b xxu||||| |||| 00| 0 eng d
020			_a0749419547
082			_222 _a658.4013 _bMIC
100			_aAsher, Mike
245			_aManaging quality in the service sector / _cMike Asher.
260			_aLondon : _bKogan Page Limited, _c1996.
300			_a222 p. ; _c24 cm.
650			_aQuality control
942			_2ddc _cBK
999			_c9145 _d9145