| 000 | 00606nam a22002057a 4500 | ||
|---|---|---|---|
| 008 | 160923b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9781403939494 | ||
| 040 |
_aUMI _cUMI |
||
| 082 |
_a658.12 _bSHA |
||
| 100 | _aShaw, Colin | ||
| 245 |
_aBuilding great customer experiences / _cColin Shaw and John Ivens. |
||
| 260 |
_aNew York : _bPalgrave, _cc2002 |
||
| 300 |
_axvi, 224 p. : _c24 cm. _bIll. ; |
||
| 440 | _aBeyond philosophy | ||
| 650 | _aCustomer relations. | ||
| 650 | _aCustomer management. | ||
| 650 |
_aCustomer relations _vcase studies. |
||
| 700 | _aIvens, John | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c9027 _d9027 |
||