000			00577nam a2200205Ia 4500
003			OSt
005			20180409144714.0
008			110411s9999 xx 000 0 und d
020			_a0850926491
040			_aUMI _cUMI _dUMI
082			_bAYE _a658.812
100			_aAyeni, Victor
245			_aEmpowering the customer : _bThe citizen in public sector reform / _cVictor Ayeni.
260			_bCommonwealth Secretariat, _c2001
300			_a63 p.
500			_aCustomer relations; Customer care
650			_aCustomer relations
650			_aCustomer services
942			_2ddc _cBK
999			_c664 _d664