000			00560nam a2200205Ia 4500
999			_c565 _d565
003			OSt
005			20181108074021.0
008			110411s9999 xx 000 0 und d
020			_a9781550051339
040			_aUMI _cUMI
082			_a658.85 _bSCH
100			_aSchwartz, Steven J.
245			_aHow to make hot cold calls / _cSteven J. Schwartz.
250			_a3rd ed.
260			_aMarkham, Ont. : _bFitzhenry & Whiteside, _cc2006.
300			_aviii, 183 p. : _bill. ; _c21 cm.
650			_aTelephone selling
650			_aTelemarketing
942			_2ddc _cBK