| 000 | 00562nam a22001817a 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20180618085127.0 | ||
| 008 | 130313t xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9780963626806 | ||
| 040 |
_aUMI _cUMI _dUMI |
||
| 082 |
_a381.33 _bTSC _222 |
||
| 100 |
_aTschohl, John _913975 |
||
| 245 |
_aThe Customer is boss : _bA practical Guide getting what you paid for and more / _cJohn Tschohl. |
||
| 260 |
_aMinneapolis,MN : _bBest sellers Publishing, _cc1993. |
||
| 300 |
_a214 p. : _bill. ; _c24 cm. |
||
| 650 |
_aCustomer service _913976 |
||
| 942 |
_2ddc _cBK |
||
| 999 |
_c5472 _d5472 |
||