| 000 | 00597nam a2200205Ia 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20180718154526.0 | ||
| 008 | 110411s9999 xx 000 0 und d | ||
| 020 | _a9780028619538 | ||
| 040 |
_aUMI _cUMI _dUMI |
||
| 082 |
_a658.812 _bKAR |
||
| 100 | _aKarr, Ron | ||
| 245 |
_aThe complete idiots guide to great customer service / _cRon Karr, Donald W. Blohowiak. |
||
| 260 |
_aNew York, NY : _bAlpha Books, _cc1997. |
||
| 300 |
_axxvi, 326 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes index. | ||
| 650 | _aCustomer service | ||
| 700 | _aBlohowiak, Donald W. | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c352 _d352 |
||