000			00562nam a22002057a 4500
003			OSt
005			20180606155458.0
008			120405t xxu||||| |||| 00| 0 eng d
020			_a9780340711965
040			_aUMI _cUMI _dUMI
082			_a658.81 _bWEL
100			_aWellemin, John _92994
245			_aSuccessful customer care in a week / _cJohn Wellemin.
250			_a2nd ed.
260			_aLondon : _bHodder and Stoughton, _c1998
300			_a95 p. : _bill. ; _c20 cm.
650			_aConsumer satisfaction.
650			_aCustomer services.
942			_2ddc _cBK
999			_c3178 _d3178