| 000 | 00530nam a22001817a 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20180606124816.0 | ||
| 008 | 120405t xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0-02-861953-6 | ||
| 040 |
_aUMI _cUMI _dUMI |
||
| 082 |
_a658.812 _bKAR |
||
| 100 |
_aKarr, Ron _92992 |
||
| 245 |
_aThe complete Idiot's guide to great customer service / _cRon Karr and Donald W Blohowiak. |
||
| 260 |
_aNew York : _bAlpha books ltd., _c1997 |
||
| 300 |
_a325 p. : _bill. ; _c23 cm. |
||
| 650 | _aCustomer services. | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c3176 _d3176 |
||