| 000 | 00615nam a22001937a 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20180606125201.0 | ||
| 008 | 120405t xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0-87389-151-1 | ||
| 040 |
_aUMI _cUMI _dUMI |
||
| 082 |
_a658.812 _bLAW |
||
| 100 |
_aLawton, Robin L. _92991 |
||
| 245 |
_aCreating a customer centred culture : _b Leadership in quality, innovation and speed / _cRobin L . Lawton. |
||
| 260 |
_aUSA : _bASQC quality press, _c1993 |
||
| 300 |
_axix, 177 p. : _bill. ; _c26 cm. |
||
| 650 |
_aCustomer services _xQuality control. |
||
| 650 | _v Total quality management. | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c3175 _d3175 |
||