000			00692nam a22002297a 4500
003			OSt
005			20180606135950.0
008			120405t xxu||||| |||| 00| 0 eng d
020			_a0-7494-3073-7
040			_aUMI _cUMI _dUMI
050			_a658.812FRA
082			_a658.812 _bFRA
100			_aFraser- Robinson, John _92983
245			_aIts all about customers : _bThe perfect way to grow your business through marketing, sales and service / _cJohn Fraser- Robinson.
250			_a2nd ed.
260			_aLondon : _bKogan page, _c1999.
300			_aix, 192 p. : _bill. ; _c24 cm.
650			_aCustomer services.
650			_aQuality control.
650			_aMarketing.
942			_2ddc _cBK
999			_c3170 _d3170