000			00658nam a22002177a 4500
003			OSt
005			20180606155858.0
008			120405t xxu||||| |||| 00| 0 eng d
020			_a1-86076-164-x
040			_aUMI _cUMI _dUMI
082			_a658.812 _bDAF
100			_aDaffy, Chris _92982
245			_aOnce a customer, always a customer / _cChris Daffy.
250			_a3rd rev. ed
260			_aDublin, Ireland : _bOak Tree Press, _c2001.
300			_axi, 292 p. : _bill. ; _c24 cm.
650			_aCustomer relations _vHandbooks, manuals, etc.
650			_aCustomer services _vHandbooks, manuals, etc.
650			_aCustomer relations.
942			_2ddc _cBK
999			_c3169 _d3169