| 000 | 00516nam a22001817a 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20180606140414.0 | ||
| 008 | 120405t xxu||||| |||| 00| 0 eng d | ||
| 020 | _a1-901657-30-2 | ||
| 040 |
_aUMI _cUMI _dUMI |
||
| 082 |
_a658.812 _bCAN |
||
| 100 |
_aCanning, Veronica _92979 |
||
| 245 |
_aBeing successful in customer care / _cVeronica Canning. |
||
| 260 |
_aDublin, Ireland : _bBlack hall publisher, _c1999 |
||
| 300 |
_a192 p. : _bill. ; _c22 cm. |
||
| 650 | _aCustomer relations. | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c3167 _d3167 |
||