| 000 | 00657nam a22002057a 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20180607093035.0 | ||
| 008 | 120405t xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9780750636636 | ||
| 040 |
_aUMI _cUMI _dUMI |
||
| 082 |
_a658.812 _bALL |
||
| 100 | _aAllen, Melanie | ||
| 245 |
_aCustomer focus : _bManage activities certificate SNVQ level 4 / _cMelanie Allen, Karen Holmes. |
||
| 260 |
_aOxford : _bPergamon Open Learning, _c1997. |
||
| 300 |
_ax, 82 p. ; _c30 cm. |
||
| 440 | _aInstitute of Management open learning programme, workbook 4. | ||
| 650 |
_aCustomer services _xManagement. |
||
| 700 | _aHolmes, Karen | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c3164 _d3164 |
||