000			00624nam a22002057a 4500
003			OSt
005			20180611120001.0
008			120229t xxu||||| |||| 00| 0 eng d
020			_a9780963626806
040			_aUMI _cUMI _dUMI
082			_a381.33 _bTSC
100			_aTschohl, John _92666
245			_aThe customer is boss : _bA practical guide for getting what you paid for and more / _cJohn Tschohl.
260			_aMinneapolis, Minn. : _bBest Sellers Pub., _c[1993].
300			_a219 p. ; _c23 cm.
650			_aCustomer relations.
650			_aCustomer services.
650			_aConsumer education.
942			_2ddc _cBK
999			_c2945 _d2945