000			00563nam a2200193Ia 4500
003			OSt
005			20180611132927.0
008			110411s9999 xx 000 0 und d
020			_a9780333801598
040			_aUMI _cUMI _dUMI
082			_bCAR _a658.812 _222
100			_aCartwright, Roger I. _92538
245			_aMastering customer relations / _cRoger Cartwright.
260			_aLondon : _bMacmillan, _cc2000
300			_ax, 238 p. : _bill. ; _c23 cm.
504			_aIncludes bibliographic references and index.
650			_aCustomer care _916337
942			_2ddc _cBK
999			_c2825 _d2825