| 000 | 00624nam a22002057a 4500 | ||
|---|---|---|---|
| 999 |
_c2536 _d2536 |
||
| 003 | OSt | ||
| 005 | 20181127131714.0 | ||
| 008 | 181127b ||||| |||| 00| 0 eng d | ||
| 020 | _a9780130051257 | ||
| 040 |
_aUMI _cUMI |
||
| 082 | 0 | 0 |
_a658.812 _220 _bTSC |
| 100 | 1 |
_aTschohl, John _92118 |
|
| 245 | 1 | 0 |
_aAchieving excellence through customer service / _cJohn Tschohl and Steve Franzmeier. |
| 260 |
_aEnglewood Cliffs, N.J. : _bPrentice Hall, _cc1991. |
||
| 300 |
_avii, 294 p. : _bill. ; _c25 cm. |
||
| 504 | _aIncludes index. | ||
| 650 | 0 |
_aCustomer services. _92119 |
|
| 700 | 1 |
_aFranzmeier, Steve. _92120 |
|
| 942 |
_2ddc _cBK |
||