| 000 | 00653nam a22002177a 4500 | ||
|---|---|---|---|
| 999 |
_c2500 _d2500 |
||
| 003 | OSt | ||
| 005 | 20181126145918.0 | ||
| 008 | 110810t xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9781903776339 | ||
| 040 |
_aUMI _cUMI |
||
| 082 |
_a658.812 _bAPP |
||
| 100 |
_aApplegarth, Michael _92033 |
||
| 245 |
_aThe call centre customer care pocketbook / _cMike Applegarth, Adrian Guttridge and Keith Posner. |
||
| 260 |
_aAlresford : _bManagement Pocketbooks, _c2005. |
||
| 300 |
_a104 p. : _bill. ; _c11 cm. |
||
| 650 | _aCall centers. | ||
| 650 | _aCustomer relations. | ||
| 700 | _aGuttridge, Adrian | ||
| 700 | _aPosner, Keith | ||
| 942 |
_2ddc _cBK |
||