| 000 | 00554nam a22001937a 4500 | ||
|---|---|---|---|
| 999 |
_c2474 _d2474 |
||
| 003 | OSt | ||
| 005 | 20181126155209.0 | ||
| 008 | 110809t xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9780080464190 | ||
| 040 |
_aUMI _cUMI |
||
| 082 |
_2658.812 _bMAN |
||
| 245 |
_aManaging customer service / _cedited by David Pardey. |
||
| 260 |
_aOxford ; Burlington : _bPergamon Flexible Learning : Elsevier, _c2007. |
||
| 300 |
_axi, 99 p. : _bill. ; _c30 cm. |
||
| 440 | _aSuperseries. | ||
| 650 | _aCustomer services | ||
| 700 | _aPardey, David | ||
| 942 |
_2ddc _cBK |
||