| 000 | 00454nam a22001697a 4500 | ||
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| 999 |
_c2368 _d2368 |
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| 003 | OSt | ||
| 005 | 20181125095603.0 | ||
| 008 | 110802t xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9780749411398 | ||
| 040 |
_aUMI _cUMI |
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| 082 |
_a658.834 _221 _bMAN |
||
| 245 |
_aManagement action guides : _bCreating customer loyalty. |
||
| 260 |
_aLondon : _bKogan Page, _cc1993. |
||
| 300 |
_a110 p. : _bill. ; _c22 cm. |
||
| 650 |
_aManagement _96674 |
||
| 942 |
_2ddc _cBK |
||