| 000 | 00953cam a2200277 a 4500 | ||
|---|---|---|---|
| 001 | 2127282 | ||
| 003 | OSt | ||
| 005 | 20180426112101.0 | ||
| 008 | 971031s1998 nyu 001 0 eng | ||
| 020 | _a0684834537 | ||
| 040 |
_aUMI _cUMI _dUMI |
||
| 082 | 0 | 0 |
_a658.812 _221 _bHIE |
| 100 | 1 |
_aHiebeler, Robert. _91584 |
|
| 245 | 1 | 0 |
_aBest practices : _bBuilding your business with customer-focused solutions / _cRobert Hiebeler, Thomas B. Kelly and Charles Ketteman . |
| 260 |
_aNew York, NY : _bSimon & Schuster, _cc1998. |
||
| 300 |
_a240 p. ; _c25 cm. |
||
| 500 | _a"Arthur Andersen." | ||
| 504 | _aIncludes index. | ||
| 650 | 0 |
_aCustomer services _xManagement _xCase studies. _91585 |
|
| 650 | 0 |
_aCustomer services _xQuality control _xCase studies. _91586 |
|
| 650 | 0 |
_aIndustrial management _xCase studies. _91587 |
|
| 700 | 1 |
_aKelly, Thomas B. _91588 |
|
| 700 | 1 |
_aKetteman, Charles. _91589 |
|
| 710 | 2 |
_aArthur Andersen & Co. _91590 |
|
| 942 |
_2ddc _cBK |
||
| 999 |
_c2263 _d2263 |
||