| 000 | 00551nam a22001937a 4500 | ||
|---|---|---|---|
| 999 |
_c2251 _d2251 |
||
| 003 | OSt | ||
| 005 | 20181123113541.0 | ||
| 008 | 110728t xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9780753509685 | ||
| 040 |
_cUMI _aUMI |
||
| 082 |
_a658.812 _bCRA |
||
| 100 |
_aCraven, Robert _91555 |
||
| 245 |
_aCustomer is king : _bHow to exceed their expectations / _cRobert Craven. |
||
| 260 |
_aLondon : _bVirgin Books, _c2008 |
||
| 300 |
_axiv, 215 p. : _bill. ; _c23 cm. |
||
| 440 |
_aVirgin Business Guides _91556 |
||
| 650 | _aCustomer care | ||
| 942 |
_2ddc _cBK |
||