| 000 | 00554nam a22002057a 4500 | ||
|---|---|---|---|
| 999 |
_c1984 _d1984 |
||
| 003 | OSt | ||
| 005 | 20181121141212.0 | ||
| 008 | 110719t xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9781903776001 | ||
| 040 |
_aUMI _cUMI |
||
| 082 |
_a658.812 _bNEW |
||
| 100 | _aNewby, Tony | ||
| 245 |
_aCustomer service pocketbook / _cTony Newby and Sean McManus. |
||
| 250 | _a2nd ed. | ||
| 260 |
_aArlesford : _bManagement Pocketbooks, _c 2002 |
||
| 300 |
_a102 p. : _bill. ; _c10 cm. |
||
| 650 | _aCustomer service | ||
| 700 | _aMcManus, Sean | ||
| 942 |
_2ddc _cBK |
||