| 000 | 00601nam a2200205 4500 | ||
|---|---|---|---|
| 999 |
_c1976 _d1976 |
||
| 003 | OSt | ||
| 005 | 20181121135753.0 | ||
| 008 | 110719t xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9781870471916 | ||
| 040 |
_aUMI _cUMI |
||
| 082 |
_a658.812 _bBOD |
||
| 100 | _aBoden, Angelena | ||
| 245 |
_aHandling complaints pocketbook / _cAngelena Boden. |
||
| 300 |
_aiv, 105 p. : _bill. ; _c10 cm |
||
| 440 | _aThe management pocketbook series | ||
| 650 |
_aCustomer relations _vHandbooks, manuals |
||
| 650 | _aConsumer complaints. | ||
| 650 |
_aConsumer complaints _vHandbooks, manuals |
||
| 942 |
_2ddc _cBK |
||