| 000 | 00538nam a22001937a 4500 | ||
|---|---|---|---|
| 999 |
_c1944 _d1944 |
||
| 003 | OSt | ||
| 005 | 20181120095837.0 | ||
| 008 | 181120b ||||| |||| 00| 0 eng d | ||
| 020 | _a9780566080050 | ||
| 040 |
_aUMI _cUMI _dUMI |
||
| 082 | 0 | 0 |
_a658.812 _221 _bHAY |
| 100 | 1 |
_aHayes, Jenny _9911 |
|
| 245 | 1 | 0 |
_aManaging customer service / _cJenny Hayes and Frances Dredge. |
| 260 |
_aAldershot : _bGower, _cc1998. |
||
| 300 |
_axii, 169 p. ; _c24 cm. |
||
| 650 | 0 |
_aCustomer services. _9912 |
|
| 700 | 1 |
_aDredge, Frances _9913 |
|
| 942 |
_2ddc _cBK |
||