| 000 | 00665nam a22002177a 4500 | ||
|---|---|---|---|
| 999 |
_c1826 _d1826 |
||
| 003 | OSt | ||
| 005 | 20181119083915.0 | ||
| 008 | 181119b ||||| |||| 00| 0 eng d | ||
| 020 | _a9781881052784 | ||
| 040 |
_aUMI _cUMI |
||
| 082 | 0 | 0 |
_a658.812 _220 _bBEL |
| 100 | 1 |
_aBell, Chip R. _9588 |
|
| 245 | 1 | 0 |
_aCustomers as partners : _bBuilding relationships that last / _cChip R. Bell. |
| 250 | _a1st ed. | ||
| 260 |
_aSan Francisco : _bBerrett-Koehler, _cc1994. |
||
| 300 |
_axv, 235 p. ; _c25 cm. |
||
| 504 | _aIncludes bibliographical references (p. 219-225) and index. | ||
| 650 | 0 |
_aCustomer services. _9589 |
|
| 650 | 0 |
_aCustomer relations. _9590 |
|
| 942 |
_2ddc _cBK |
||