| 000 | 00628nam a22002057a 4500 | ||
|---|---|---|---|
| 999 |
_c1800 _d1800 |
||
| 003 | OSt | ||
| 005 | 20181116152534.0 | ||
| 008 | 110711t xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9781857035964 | ||
| 040 |
_aUMI _cUMI |
||
| 082 |
_a658.812 _bNAS |
||
| 100 |
_aNash, Susan Antoinette _9525 |
||
| 245 |
_aDelighting your customers : _bKeep your customers coming back, time and time again / _cSusan Antoinette Nash, Derek Nash. |
||
| 260 |
_aOxford : _bHow To Books, _c2001. |
||
| 300 |
_a160 p. ; _b22 cm. |
||
| 650 | _aCustomer services. | ||
| 700 | _aNash, Derek | ||
| 942 |
_2ddc _cBK |
||