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_aHill, Nigel _9156 |
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_aHandbook of customer satisfaction and loyalty measurement / _cNigel Hill and Jim Alexander. |
| 250 | _a2nd ed. | ||
| 260 |
_aAldershot, Hampshire, England ; _aBrookfield, Vt. : _bGower, _cc2000. |
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| 300 |
_axiv, 290 p. : _bill. ; _c25 cm. |
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| 500 | _aRev. ed. of: Handbook of customer satisfaction measurement. c1996. | ||
| 504 | _aIncludes bibliographical references (p. [284]-286) and index. | ||
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_aConsumer satisfaction _xEvaluation _vHandbooks, manuals, etc. _9157 |
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_aMarketing research _vHandbooks, manuals, etc. _9158 |
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_aAlexander, Jim. _9159 |
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| 700 | 1 |
_aHill, Nigel, _d1952- _tHandbook of customer satisfaction measurement. _9160 |
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_2ddc _cBK |
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