000			00722nam a2200217Ia 4500
999			_c1552 _d1552
003			OSt
005			20181114150155.0
008			110411s9999 xx 000 0 und d
020			_a9780071470278
040			_aUMI _cUMI
082			_a658.81 _bHOD
100			_aHodge, Richard
245			_aThe mind of the customer : _bHow great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers' success / _cRichard Hodge and Lou Schachter.
260			_aNew York : _bMcGraw-Hill, _c2006.
300			_axxii, 242 p. : _bill. ; _c24 cm.
650			_aSelling.
650			_aSuccess in business.
650			_aCustomer management
700			_aSchachter, Lou
942			_2ddc _cBK