| 000 | 00763nam a22002177a 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20180514144742.0 | ||
| 008 | 180514b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9780130485298 | ||
| 040 |
_aUMI _cUMI _dUMI |
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| 082 | 0 | 0 |
_a658.812 _221 _bGOE |
| 100 | 1 |
_aGoetsch, David L. _916320 |
|
| 245 | 1 | 0 |
_aEffective customer service : _bTen steps for technical professions / _cDavid L. Goetsch, Stanley B. Davis. |
| 260 |
_aUpper Saddle River, N.J. : _bPearson Prentice Hall, _cc2004. |
||
| 300 |
_axv, 288 p. : _bill. ; _c24 cm. |
||
| 440 | 0 |
_aNetEffect series. _pTechnology skills _916321 |
|
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aCustomer services. _916322 |
|
| 700 | 1 |
_aDavis, Stanley B. _d1931- _916323 |
|
| 942 |
_2ddc _cBK |
||
| 999 |
_c1505 _d1505 |
||