| 000 | 00659nam a2200229Ia 4500 | ||
|---|---|---|---|
| 999 |
_c1136 _d1136 |
||
| 003 | OSt | ||
| 005 | 20181113111819.0 | ||
| 008 | 110411s9999 xx 000 0 und d | ||
| 020 | _a9780415097321 | ||
| 040 |
_aUMI _cUMI |
||
| 082 |
_a658.812 _bLEP |
||
| 100 | _aLeppard, John | ||
| 245 |
_aAuditing your customer service : _bThe foundation for success / _cJohn Leppard, Liz Molyneux. |
||
| 260 |
_aLondon : _bRoutledge, _c1994. |
||
| 300 |
_a132. ; _c21 cm. |
||
| 490 | _aMarketing for managers. | ||
| 650 |
_aCustomer service _xManagement. |
||
| 650 | _aCustomer services. | ||
| 650 | _aAuditing. | ||
| 700 | _aMolyneux, Liz | ||
| 942 |
_2ddc _cBK |
||