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			Auditing your customer service : The foundation for success / John Leppard, Liz Molyneux. by Leppard, John \| Molyneux, Liz. Series: Marketing for managersMaterial type: Text; Format: print ; Literary form: Not fiction Publication details: London : Routledge, 1994Availability: Items available for loan: UMI Main Library (1) Call number: 658.812 LEP. Place hold Add to cart (remove)
			Managing people in the public services / Daniel Farnham, Sylvia Horton. by Farnham, Daniel \| Horton, Sylvia. Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : Macmillan, c1996Availability: Items available for loan: UMI Main Library (1) Call number: 658.3 FAR. Place hold Add to cart (remove)
			Customer focus / Melanie Allen and Karen Holmes. by Allen, Melaniew \| Holmes, Karen. Series: Institute of Management open learning programme. workbook 4. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Oxford : Pergamon Open Learning, 1997Availability: Items available for loan: UMI Main Library (1) Call number: 658.812 ALL. Place hold Add to cart (remove)
			Handbook of public services management / edited by Christopher Pollitt and Stephen Harrison. by Pollitt, Christopher \| Harrison, Stephen. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Oxford : Blackwell, c1992Availability: Items available for loan: UMI Main Library (1) Call number: 354.4104 HAN. Place hold Add to cart (remove)
			Services management : An integrated approach / edited by Bart Van Looy, Paul Gemmel and Roland Van Dierdonck. by Looy, Bart Van \| Gemmel, Paul \| Van Dierdonck, Roland \| Gemmel,Paul \| Dierdonck, Roland Van. Edition: 2nd ed.Material type: Text; Format: print ; Literary form: Not fiction Publication details: Essex, England : Pearson Education Ltd., c2003Availability: Items available for loan: UMI Main Library (7) Call number: 658.8 SER, ... Place hold Add to cart (remove)
			A foundation for developing risk management : Learning strategies in the public service / Stephen Hill, Geoff Dinsdale, Ian Shugart. by Hill, Stephen \| Dinsdale, Geoff \| Shugart, Ian \| Canadian centre for management development. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Canada : Canadian centre for management development, 1969Availability: Items available for loan: UMI Main Library (1) Call number: 658.889 HIL. Place hold Add to cart (remove)
			Service management in the retail motor industry / B. F. Galiegue. by Galiegue, B. F. Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : Heinemann, 1982Availability: Items available for loan: UMI Main Library (1) Call number: 658.2 GAL. Place hold Add to cart (remove)
			Managing people in the personal social services / Bryan Glastonbury, Richard Bradley, Joan Orme. by Glastonbury, Bryan \| Bradley, Richard \| Orme, Joan. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Chichester : John Wiley & Sons, c1987Availability: Items available for loan: UMI Main Library (1) Call number: 361.941 GLA. Not available: Withdrawn (2). Place hold Add to cart (remove)