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Building great customer experiences / Colin Shaw and John Ivens.

By: Shaw, ColinContributor(s): Ivens, JohnMaterial type: Text

TextPublication details: Houndmills, Basingstoke, Hampshire ; New York : Palgrave, 2002Description: xvi, 224 p. : ill. ; 24 cmISBN: 9780333990131Subject(s): Customer services | Consumer satisfaction | Consumer experienceDDC classification: 658.812

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Holdings
Current library	Call number	Status	Notes	Date due	Barcode
UMI Main Library	658.812 SHA (Browse shelf(Opens below))	Available	in-circulation		2011-1268

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