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Building a service culture / Barrie Hopson ... [et al.]. by 
Material type:  Text; Format: 
                    print
                ; Literary form: 
                    Not fiction 
Publication details: Aldershot, Hampshire ; Brookfield, Vt., USA : Gower, c1999
 
Availability: Items available for loan: UMI Main Library (1)Call number: 658.8/12. 
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Diary of change agent / Tony Page. by 
Material type:  Text; Format: 
                    print
                ; Literary form: 
                    Not fiction 
Publication details: Aldershot :  Gower, 1998
 
Availability: Items available for loan: UMI Main Library (1)Call number: 658.406 PAG. 
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The art of persuasive communication / Richard Storey. by 
Material type:  Text; Format: 
                    print
                ; Literary form: 
                    Not fiction 
Publication details: Aldershot, England ; Brookfield, Vt. : Gower, c1997
 
Availability: Items available for loan: UMI Main Library (1)Call number: 658.45 STO. 
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A handbook for training strategy / Martyn Sloman by 
Edition: 2nd ed. 
Material type:  Text; Format: 
                    print
                ; Literary form: 
                    Not fiction 
Publication details: Aldershot, Hampshire, England ; Brookfield, Vt. : Gower, 1999
 
Availability: Items available for loan: UMI Main Library (1)Call number: 658.3124 SLO. 
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