Table of Contents

Preface: Who Should Read This Book?
Is This Book Right for You?
Why This Book Is Different.
Acknowledgments. Introduction: Retooling for the Information Economy. Data-Induced Paralysis.
Why You Need Managing Knowledge.
A Tactical Definition of Knowledge.
Simplicity and Knowledge.
People, Content, and Technology.
Navigating the Information Maelstrom.

How This Book Is Organized.I.

GETTING STARTED.
1. Strategy. Beyond Accessibility—From Information Systems to Managing Knowledge.
The Audit—Matching KM Projects to Business Objectives.
The Content Portfolio—Knowing What’s Important.
The Knowledge Architecture’ The Scope of the Effort.
Return on Investment.

2. Profiling People. Whom Do You Profile?
How Do You Profile?

II. ORGANIZING AROUND KNOWLEDGE.
3. Storyboarding Knowledge.
Mapping People and Content.
Step One: Identifying Your Strategic Business Cycles.
Step Two: Mapping Your Information Leverage Points.
Step Three: Adding the People.
Step Four: Identifying the Content.

4. Mapping the Knowledge Network. Step One: Identifying Content Centers.
Step Two: Adding Content Satellites.
Step Three: Staffing and Assigning Ownership.
Part Three: Knowledge Architecture.

5. Hiring People. The Levels of Knowledge Managers.
Knowledge Analyst.Knowledge Author.
Extended Team.6. Mobilizing Content. Avoiding the “Index Everything” Fallacy.
Common Vocabulary.Common Ground.
Content Types.
Maintaining Discipline.
Assigning Ownership.

7. Building the Technical Architecture.
Overview.
Layer One: Access.
Layer Two: Interface.
Layer Three: Intelligence.
Layer Four: Knowledge-Enabling Applications.
Layer Five: Transport.
Layer Six: Repositories

.IV. THE NINETY-DAY ACTION PLAN. Action
Plan: Day 1-Day 30.Action
Plan: Day 31-Day 60.Action
Plan: Day 61-Day 90.

Includes index.