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Customer focus : Manage activities certificate SNVQ level 4 / Melanie Allen, Karen Holmes.

By: Allen, MelanieContributor(s): Holmes, KarenMaterial type: Text

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TextSeries: Institute of Management open learning programme, workbook 4Publication details: Oxford : Pergamon Open Learning, 1997Description: x, 82 p. ; 30 cmISBN: 9780750636636Subject(s): Customer services -- ManagementDDC classification: 658.812

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