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Customer care excellence : How to create an effective customer focus / Sarah Cook.

By: Cook, Sarah Material type: Text

TextPublication details: London ; Philadelphia : Kogan Page, 2008Edition: 5th edDescription: vi, 280 p. : ill. ; 24 cmISBN: 9780749450663Subject(s): Customer relations | Customer services | Total quality managementDDC classification: 658.812

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Holdings
Current library	Collection	Call number	Status	Date due	Barcode
Mbale Centre Library	Seen During Stock-taking	658.812COO (Browse shelf(Opens below))	Available		2011-655
Mbale Centre Library	Seen During Stock-taking	658.812COO (Browse shelf(Opens below))	Available		2011-629

Includes bibliographical references (p. [270-272]) and index.

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