Improving service quality in the global economy : Achieving high performance in public and private sectors / Michael E. Milakovich.

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TextPublication details: London : Auerbach publications, c2006.Edition: 2nd edDescription: xix, 406 p. : ill. ; 24 cmISBN:

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Current library	Collection	Call number	Status	Barcode
UMI Main Library	Seen During Stock-taking	658.562 MIL (Browse shelf(Opens below))	Available	2011-368

Includes bibliography and index.

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