Includes bibliographical references (p. 333-346) and index.

Processes that work -- The real work of knowledge management -- Tangling with learning intangibles -- When transferring trapped corporate knowledge to suppliers is a winning strategy -- Informal learning -- The company as a marketplace for ideas -- Knowledge mapping -- Just-in-time guidance -- Leaders that make a difference -- What leading executives know and you need to learn -- Rethinking our leadership thinking -- Learning at the top -- Unleash the learning epidemic -- Leading -- What's the big idea? the "little things" that build great leadership in organizations -- Changes for the future -- Learning stored forward -- Developing new ideas for your clients-and convincing them to act -- Making knowledge move -- The role of change management in knowledge management -- Building social connections to gain the knowledge advantage -- Case studies and examples -- Some key examples of knowledge management -- Leadership and access to ideas -- Capturing ideas, creating information, and liberating knowledge -- Learning at the speed of flight -- The audacity of imagination -- Developing a learning culture on wall street.