Make that call / Iain Maitland.

By:

Maitland, Iain

Material type:

TextPublication details: London : Kogan Page, c2000.Edition: 2nd edDescription: vii,168 p. : ill. ; 21 cmISBN:

9780749432522
0749432527

Subject(s):

Telecommunication
Communication

DDC classification:

21 651.73 MAI

Item type:

Books-General

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Holdings
Current library	Call number	Status	Barcode
Archives Centre	651.73 MAI (Browse shelf(Opens below))	Withdrawn Item	2011-307

Table of Contents

Making difficult calls
speaking to customers
Talking to suppliers
Conversing with employees
Handling personal calls
Managing miscellaneous calls

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