The customer experience edge : Technology and techniques for delivering an enduring, profitable and positive experience to your customers / Reza Soudagar, Vinay Iyer, Volker Hildebrand.

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TextPublication details: New York : McGraw-Hill, c2012.Edition: 1st edDescription: xxvi, 292 p. : ill. ; 24 cmISBN:

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Books-General

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Holdings
Current library	Collection	Call number	Status	Barcode
UMI Main Library	Seen During Stock-taking	658.812 SOU (Browse shelf(Opens below))	Available	2014-193
UMI Main Library	Seen During Stock-taking	658.812 SOU (Browse shelf(Opens below))	Available	2014-195
UMI Main Library	Seen During Stock-taking	658.812 SOU (Browse shelf(Opens below))	Available	2014-191
UMI Main Library	Seen During Stock-taking	658.812 SOU (Browse shelf(Opens below))	Available	2014-194

Includes bibliographical references and index.

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