Front office : procedures, social skills and management / Peter Abbott, Sue Lewry.

By:

Abbott, Peter

Contributor(s):

Lewry, Sue

Material type:

TextPublication details: Woburn, M.A : Butterworth Heinemann, c1991.Description: 264 p. : ill. ; 24 cmISBN:

9780750600248
0750600241

Subject(s):

DDC classification:

647.94068 21 ABB

Item type:

Books-General

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Holdings
Current library	Collection	Call number	Status	Barcode
Archives Centre	Seen During Stock-taking	647.94068 ABB (Browse shelf(Opens below))	Withdrawn Item	2000-032

Table of Contents

Introduction; Procedural aspects
Advance bookings
Check-in and related issues
Guest accounting
Dealing with people
Security

Part two. Psychological aspects
Hospitality
Social skills
Sales
Marketing aspects

Part three : management aspects
Tariffs
Control;
Staffing and Equipment

Includes bibliographical references and index.

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