Contemporary business communication / Louis E. Boone, David L. Kurtz, Judy R. Block.

Table of Contents

I. COMMUNICATION FUNDAMENTALS AND CHALLENGES.
1. Communicating in an Organization.
2. Mastering Communication Technology.
3. Communication Challenges in a Diverse World.

II. WRITING BASICS.
4. Planning Business Documents.
5. Organizing, Composing, and Designing Business Documents.
6. Revising and Editing Business Documents.

III. ORGANIZATIONAL LETTERS AND MEMOS.
7. Writing Direct Requests.
8. Writing Good-News, Goodwill, and Information.
9. Writing Bad-News and Negative Messages.
10. Writing Persuasive Messages.

IV. REPORT AND PROPOSAL WRITING.
11. Planning and Researching Business Reports and Proposals.
12. Using Visual Aids in Business Reports and Proposals.
13. Organizing and Writing Short and Long Reports.
14. Organizing and Writing Short and Long Proposals.

V. FORMS OF ORAL COMMUNICATION.
15. Delivering Speeches and Oral Presentations.
16. Oral Communication in Groups.

VI. EMPLOYMENT COMMUNICATION.
17. Targeting Your Career: Writing Resumes and Cover Letters.
18. Effective Employment Interviewing.

Appendix A. Preparing Business Documents.
Appendix B. Basics of Grammar and Usage.
Appendix C. Internet Research.

Includes bibliographical references and index.