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Service management : Operations, strategy, information technology / James A Fitzsimmons, Mona J Fitzsimmons, Sanjeev Bordoloi.

by Fitzsimmons, James A | Fitzsimmons, Mona J | Bordoloi, Sanjeev.

Edition: 8th ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, 2014Availability: Items available for loan: UMI Main Library (4) Call number: 658 FIT, ...

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