TY  - BOOK
AU  - Clark,Frances A.
TI  - Leadership for quality: Strategies for action 
SN  - 9780077078287
U1  - 658.562 20
PY  - 1996///
CY  - New York
PB  - McGraw-Hill
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -