Clark, Frances A. Leadership for quality : Strategies for action / Frances Clark. - New York : McGraw-Hill, c1996. - xiv, 215 p. : ill. ; 23 cm. - Quality in action (London, England) . Includes bibliographical references and index. ISBN: 9780077078287 Subjects--Topical Terms: Total quality management. Dewey Class. No.: 658.562 / CLA